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Claims Technician - Montreal

Montreal Office

Date Posted: 02-25-19

There’s a moment when it all comes together. When a complicated challenge turns into a creative solution. When a problem turns into an opportunity. We live for those moments.

Here at Fuel, creativity is what drives us forward. We want the outliers. The non-conformists. The game-changers. And that’s where you come in. To transform the face of logistics, we need your help. This is not just a job, it’s a lifestyle. We want you to be excited about the work you’re doing and the company you’re doing it for. And if challenges arise? That’s ok – rise to the challenge. No two days are exactly the same, and that’s what makes working at Fuel so gratifying.
Fuel Transport is expanding rapidly and looking for a Claims Technician for our office located in Lasalle, Quebec. The person selected will be working with the direct supervisor to administer contract claims and facilitate processes for claims resolution.
Rise to the challenge. Find your Fuel.

Detailed Description
  • Handle the claims reporting cycle.
  • Assess the validity of client or carrier claims.
  • Administer claims made by customers, receivers, and/or shippers for damaged goods/shortages of freight, late or rejected orders.
  • Prepare notices and follow up with carriers.
  • Liaise between carriers, insurance companies, salvage companies and internal/ external clients, as applicable.
  • Work closely with the accounting department to resolve carrier and customer accounting issues related to claims.
  • Investigate and assess claim status, recommend appropriate courses of action (repair processes and/or costs assessment).
  • Coordinate settlement of claims process.
  • Maintenance of permit registrations and related tasks.
  • Other administrative tasks including but not limited to preparing reports, preparing letters, filing.
Skills & Requirements
  • Bachelor’s degree with 1 to 3 year’s experience in a similar position, or college degree (DEC, DEP) with 3-5 year’s experience in a similar position.
  • Experience in working in transportation claims, collections, or a related field with similar reality (Asset).
  • Proficient in Microsoft Office i.e. Outlook, Excel, Word (intermediate level).
  • Ability to prioritize many different requests and handle changing priorities; able to work independently.
  • Fully bilingual, both in English and French, verbal and written.
  • Excellent organizational skills and strong customer service orientation abilities.
  • Effective problem-solving and decision-making skills in a team environment.
  • Knowledge of supply chain management and/or logistics industry, transportation management software such as: TMW (Asset).